Orders will be dispatched within 1-3 business days from the day they are placed. I reserve the right to cancel and refund any order. All payments for orders are taken via PayPal. You do not need a PayPal account to use this service.
Orders will be shipped by Royal Mail and depending on the service selected eg. 1st Class the tracking/reference number will be supplied to the customer once the order has been dispatched.
I hope you will be happy with your purchase, but should you need to return your item for any reason, I will offer a refund or exchange providing I am contacted within 14 days in writing, email acceptable, of you receiving the order. Returns are only accepted providing the item is returned in it's original condition. Please note the return shipping charges are the responsibility of you, the customer.
I Debra Thompson am the data controller of your personal information as it relates to my shop. When you purchase from me I receive your name, delivery address and email address and I will only use these details to process and deliver your order or deal with any queries you may have.
If you send me a message using the contact button I will receive your email address. I will not share your data unless it is to process your order or comply with the law. I will never use or pass your information to 3rd parties for marketing purposes or add you to any mailing list without your consent.
The only circumstances in which I may share your data are:
With Create.net my website provider, to comply with my obligations.
With delivery companies to fulfil your order.
To comply with legal or tax obligations.
I will retain your details for as long as necessary in order to process your transaction and will securely store all data collected during that period.
We are both, me the seller and you the buyer covered by the distance selling regulations.
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